País: Trinidad & Tobago
Entidad responsable: Ministry of Trade and Industry
Nivel: nacional
Inicio de la experiencia: 2009

Descripción

The Single Electronic Window, branded TTBizLink, is a Trade and Business Facilitation project managed and maintained by the Ministry of Trade and Industry (MTI). It was launched in October 2009. It is a secure, neutral business portal accessed at https://www.ttbizlink.gov.tt that provides 24/7 access to applications for various trade and business related services. In April 2016, the MTI embarked upon the strengthening and expansion of the SEW via an Inter-American Development Bank Loan. Once registered for TTBizLink, users complete electronic forms for automatic submission to the relevant approving agencies. This avoids the need for duplicate applications to several agencies as with manual submissions.

The portal was designed with validation points and information tool tips to improve an application’s accuracy and completeness. During processing, each agency can view, query and make a decision on the application. The user will subsequently receive an e-mail or an optional SMS if the submission is approved, rejected or queried; however, queried applications are electronically sent back to the user for the required amendment(s) and then resubmitted for further processing ensuring an audit trial and transparency. These current suite of 46 e-services are offered from across twenty four (24) unique agencies from seven (7) Ministries together with the Trinidad and Tobago Chamber of Industry and Commerce (TTCIC).

Through TTBizLink benefits such as greater operational efficiency, efficiency of trade and business facilitation, enhanced data sharing, reduction of information duplication and greater ease of doing business, accrue to all stakeholders. To date, TTBizLink has recorded over 2 million transactions with 13,838 registered users of which 3,328 are business or company accounts and 10,510 are individual accounts. TTBizLink represents a significant country achievement, making available for the first time, government services electronically in an efficient manner through strategic partnerships between the public and private sectors.